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Dear Customer
Greetings!
Welcome to our store!
We are professional company with our own factory located in China. We offer a wide range of guitar models for your selection, and we believe there is always one that suits you. Every guitar is built with good quality.
We supply custom‑made guitars directly from our factory production line. Feel free to send our customer service any reference pictures you have, and we will make the exact guitar you would like to purchase.
PLEASE NOTE: ‑
All product photos are taken by our factory staff. Item quality will match what is shown in the photos. Nevertheless, as with all wood products, no two pieces of wood are identical. Wood grain patterns and colours may vary from unit to unit. ‑ The hard‑shell case shown in the photos is NOT included. If you need one, please leave us a message.
Communication is the key to a successful transaction. Please kindly contact us before opening an eBay case or leaving any negative feedback.
We will go the extra mile to make you satisfied and earn your business. We are confident you will become our returning customer.
OUR RETURN POLICY: ‑
Returns are accepted within 14 days after delivery date. ‑ If you do not receive your order, or the item you received does not match the description, please contact us. We will help resolve the issue or process a refund for you. ‑ Returned goods must be kept in original condition, including original box and all accessories (protective plastic films intact; tags and documents complete; boxes and accessories unused and undamaged).
Please understand: should you encounter any problems or questions, please message us prior to opening a case. Please give us an opportunity to resolve your concern before escalating to eBay / PayPal or leaving negative / neutral feedback. It is fair and reasonable for buyers to reach out to us first.
If you open a case or leave negative/neutral feedback without contacting us beforehand, we will have no choice but to block you from making future purchases. New eBay seller policies oblige us to take this strict measure. Rest assured, we will do everything possible to gain your trust and satisfy you.
ABOUT SHIPPING: ‑
Orders shipped from US local warehouse will be delivered fast via FedEx or UPS. ‑ For items shipped from China, a longer processing time will apply to accommodate custom‑order production. ‑ A tracking number will be provided for every order.
Thank you very much for your support! Please feel free to contact us if you have any questions.
